What is your refund policy on Used Gear?
If you show up to pick up your item and decide you no longer want it, email gear@avid4.com with your request to process a full refund. Once you take an item home, returns will not be accepted.
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What is the cancellation policy for camps?
If you cancel within 24 hours of your initial registration you can get a full refund. After 24 hours and through April 30, we have a tiered cancellation policy. When you cancel camp will determine your credit or refund options. Starting May 1, we do ...
What condition is your gear in?
Check out all available gear at our Online Gear Store. All gear has been used in the 2024 season and is between 25-70% off MSRP. Gear is sold in, "as is" condition, and must be purchased online then picked up at at our Avid HQ Warehouse in ...
Can you ship gear or merchandise?
Used Gear Equipment sales are currently available for pick up in Colorado only, and we cannot ship large gear. All equipment orders must be picked up at the Gear Store located in Louisville, CO. Branded Merchandise We do ship branded merchandise. We ...
What are your severe weather policies?
Running programs fully outdoors means planning for severe weather and environmental policies. Read below for detailed plans about poor air quality, extreme heat, and poor water quality. Air Quality There may be times during programming where ...
I just picked up a bike and something is not right with it. What can you do about it?
Discounted bike tune up's can be scheduled at our Avid4 Warehouse in Louisville CO, otherwise, there will be no maintenance or warranty provided on used equipment. Please email gear@avid4.com to schedule your discounted bike tune-up.